1. Identification
Multilingues21 — Traduções e Edições Técnicas Multilingues Lda., with registered office at Rua Febo Moniz n.º 27, 1150-152 Lisbon, Portugal, and VAT number PT507983815, hereinafter referred to as M21Global, respects individual privacy and values the trust of its users, members and partners.
2. Privacy Policy
M21Global has in place a privacy policy that guarantees a security commitment for all users of this website, particularly with regard to the processing of their personal data. The Privacy Policy may be revised and, as such, it is recommended that it be consulted whenever you access the website.
3. Data Controller
The entity responsible for processing personal data is M21Global, and the person responsible for its management can be contacted by e-mail at info@m21global.com.
4. Purposes of Processing
The personal data of clients, suppliers and interested parties, hereinafter referred to as Clients, are processed because they are necessary for the proper fulfilment of quote requests made, the proper analysis of the service needs requested, the sending and preparation of proposals and quotes, the conclusion and performance of the contract, compliance with legal obligations imposed on M21Global, to achieve the legitimate interests of M21Global, or because they have been subject to consent.
5. Mandatory Data
The data identified in the Immediate Quote, the Personalised Quote, the Contact or Translator Application Forms as mandatory are indispensable for the provision of the service by M21Global. The omission or inaccuracy of this data, or other information provided by the Client or Translator, is entirely their own responsibility.
6. Processing and Storage
The personal data provided by the Client or Translator, or generated by the use of the service, will be processed and stored electronically, for use by M21Global for the following purposes: marketing and sales, client management and service provision, accounting, tax and administrative management, litigation management, network and systems management, information security and physical security control, operator management and compliance with legal obligations.
7. Marketing
The processing of data for marketing purposes will be carried out in accordance with the consent option expressed by the Client or Translator. Consent must be prior, free, informed, specific and unambiguous, expressed in a written or oral declaration, or through the validation of an option. The Client or Translator may object, at any time and by any means, to the processing of data for marketing purposes.
8. Data Retention
Personal data is retained for different periods, depending on the purpose for which it is intended and taking into account legal criteria, necessity and minimisation of retention time. More specifically, quote and project data may be retained until the end of the period during which the invoice may be legally contested or payment claimed, or for the periods legally defined for investigation and legal proceedings.
9. Voluntary Data
M21Global only receives personal data (such as, by way of example, name, address, tax number, telephone number or e-mail address) when voluntarily submitted through the website(s) or services it provides.
10. Use of Information
This information may only be used by M21Global as a means of contact and use of its website(s) and services, in particular for the sending of newsletters and information regarding the activities carried out.
11. Accuracy of Data
In the process of submitting personal information, the user(s) is/are solely responsible for the accuracy of the data they enter and accept(s) this obligation, being requested to update it when necessary, thereby guaranteeing its accuracy.
12. Transfer to Third Parties
The data provided is neither sold nor transferred to third parties for their own purposes. It is held on servers located in the European Union or the United States of America.
We use service providers that process data on our behalf and on our instructions, namely Google Ireland Limited and Google LLC (audience measurement, tag management, protection of forms against abusive use and measurement of our advertising campaigns), as well as the hosting and email providers that support this website.
Where these providers process data outside the European Economic Area, the transfer relies on an adequacy decision of the European Commission or on standard contractual clauses approved by it.
13. Database
M21Global maintains the data received in an electronic database, which contains the personal information voluntarily submitted.
14. Automated System
M21Global, fully aware of the use and processing to be given to data of a personal or professional nature, and by virtue of the applicable legal regulations, has an automated system (and file) in place to guarantee the security, integrity and confidentiality of the data provided by users.
15. Security Measures
M21Global has adopted the necessary levels of security for the protection of user data, as well as technical measures to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided.
16. Registrations, Visitors and Cookies
Usage records. We record the number of visitors, the pages visited and the progress of form completion. Each record carries a random identifier generated by our own website, which contains neither your name nor your contact details, but allows us to recognise visits from the same source.
Cookies we use. This website uses first-party and third-party cookies:
- cookie_consent (180 days) — stores your cookie choice.
- attribution (30 days) — stores the source of your visit: campaign parameters and the advertising click identifiers of Google (gclid) and Meta (fbclid), when present in the address.
- session_id (30 days) — random visit identifier, used in the usage records above.
- origin (30 days) — indicates whether the visit came from advertising, a newsletter or direct access.
- geo-local and geo-country (7 days) — suggest the nearest office and language, based on the IP address.
- Google cookies (variable duration) — audience measurement (Google Analytics), tag management, form protection (reCAPTCHA) and measurement of our advertising campaigns (Google Ads).
Advertising. If you reached this website through an advertisement, the click identifier is retained and associated with any quote or contact request you submit. We inform Google that such a request took place, so that we can measure the return on our advertising. These cookies are used only with your consent, given through the cookie notice. You may refuse them or withdraw your consent at any time.
Audience measurement. Usage statistics are collected on the basis of our legitimate interest (Article 6(1)(f) GDPR) in understanding and improving the performance of the website. You may object to this collection by clicking "Reject" in the cookie notice or by writing to info@m21global.com.
IP address. The IP address is used to prevent abusive use of the forms and to suggest the nearest office. It is not retained in association with your quote requests.
17. External Links
M21Global provides its users with links to other websites that it considers useful and informative. M21Global is not responsible for the security and privacy policy, form, content and practices of the websites accessed by the user through the links provided.
18. Policy Changes
By using the website, the user(s) consent(s) to the collection and processing of the information mentioned in this Privacy Policy, acknowledging that it may be changed by M21Global without any prior or subsequent notice. Any change to the privacy policy of M21Global's website will be expressly provided for on this page.
19. Interpretation
In case of doubt, the interpretation of the original Portuguese version of this document prevails.
20. Contact
For clarification of any questions regarding the terms of the Privacy Policy of M21Global's website, please contact us.